How We Collect, Use & Protect Your Information

1. Information We Collect

The information we collect depends on how you interact with Mahaveerya Herbals.

Information You Provide Directly

When you place an order, create an account, submit a form, contact customer support, or otherwise communicate with us, we may collect information such as:

• Full name
• Email address
• Mobile number
• Billing address
• Shipping address
• PIN code, city and state
• Order details
• Account information
• Payment confirmation and transaction information
• Products purchased
• Products added to your cart
• Customer-support communications
• Reviews or feedback submitted by you
• Other information you voluntarily provide

We request only information reasonably required to provide our products and services, process transactions, communicate with customers, and operate our website.

2. Payment Information

When you purchase products through our website, payments may be processed through third-party payment gateways or financial service providers.

Depending on the payment method selected, the payment provider may collect information such as:

• Credit or debit card information
• UPI information
• Bank transaction details
• Billing information
• Payment status
• Transaction/reference number

Mahaveerya Herbals may receive transaction confirmations and related information necessary to process and manage your order.

Payment providers process payment information according to their own privacy and security policies.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Referring website
• Website interactions
• Shopping and browsing activity
• Approximate location derived from technical information
• Cookies and similar technologies

This information helps us understand how visitors use our website and enables us to improve its functionality, performance, security, and user experience.

4. How We Use Your Personal Information

We may use personal information for purposes including:

• Processing and fulfilling orders
• Processing payments
• Arranging shipping and delivery
• Providing order confirmations
• Sending shipping and tracking updates
• Processing returns, refunds, replacements, and cancellations
• Creating and managing customer accounts
• Responding to customer enquiries
• Providing customer support
• Improving our products and website
• Maintaining website security
• Detecting and preventing fraudulent transactions
• Maintaining business and transaction records
• Complying with applicable legal obligations
• Sending promotional communications where permitted
• Personalising your shopping experience
• Analysing website performance and customer behaviour

We may also use information where reasonably necessary to protect our business, customers, website, and legal rights.

5. Order Processing & Delivery

Information such as your name, phone number, shipping address, PIN code, and order details may be shared with logistics, courier, fulfilment, or delivery partners where necessary to deliver your order.

Such information should be used only to the extent necessary for processing, shipping, tracking, and delivering your purchase or resolving delivery-related issues.

6. Cookies & Similar Technologies

Mahaveerya Herbals may use cookies and similar technologies to improve the functionality and performance of our website.

Cookies may help us:

• Remember your preferences
• Maintain your shopping cart
• Keep you signed into your account
• Understand website usage
• Analyse website traffic
• Improve website performance
• Measure marketing effectiveness
• Provide relevant content and advertising

You can manage or disable cookies through your browser settings.

Please note that disabling certain cookies may affect website features, shopping-cart functionality, account access, or other parts of the website.

7. Analytics

We may use analytics technologies or third-party analytics providers to understand how visitors interact with our website.

Analytics information may include pages visited, session duration, device information, traffic sources, general location information, and other website usage statistics.

We use this information to improve our website, products, marketing, and customer experience.

8. Marketing Communications

Where permitted by applicable law, we may use your contact information to send you information about:

• New products
• Special offers
• Discounts
• Promotional campaigns
• Product updates
• Wellness-related content
• Other Mahaveerya Herbals announcements

You may opt out of promotional emails by using the unsubscribe option provided in such communications, where available, or by contacting us.

Even after opting out of marketing communications, you may continue to receive essential transactional communications relating to orders, payments, deliveries, refunds, account security, or customer support.

9. How We Share Your Information

We do not disclose personal information except as reasonably necessary to operate our business, provide our services, fulfil orders, comply with applicable requirements, or where you have authorised us to do so.

Information may be shared with:

• Payment gateways and payment processors
• Banks and financial service providers
• Courier and logistics companies
• Website hosting providers
• IT and technical service providers
• Customer-support providers
• Analytics providers
• Marketing and advertising service providers
• Professional advisers
• Government authorities where legally required
• Other service providers assisting with our business operations

These parties may process information according to their own privacy obligations and applicable agreements.

10. Third-Party Websites

Our website may contain links to third-party websites, social-media platforms, payment services, or other external services.

Mahaveerya Herbals does not control the privacy practices of independent third-party websites.

If you follow an external link, we recommend reviewing that website's privacy policy before providing personal information.

11. Data Security

We take reasonable administrative, technical, and organisational measures designed to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction

However, no website, internet transmission, electronic storage system, or security method can be guaranteed to be completely secure.

Customers should also take appropriate precautions to protect their account credentials, passwords, devices, and payment information.

12. Account Security

If you create an account with Mahaveerya Herbals, you are responsible for keeping your username, password, OTPs, and other account credentials confidential.

Do not share passwords, OTPs, or sensitive account information with other individuals.

If you believe that your account has been accessed without authorisation, please contact us promptly.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required for legitimate business, accounting, tax, regulatory, dispute-resolution, fraud-prevention, or legal purposes.

The retention period may vary depending on:

• Type of information
• Nature of the transaction
• Account status
• Legal requirements
• Business requirements
• Dispute or complaint history

Information that is no longer required may be deleted, anonymised, or otherwise handled according to applicable requirements.

14. Your Privacy Rights

Depending on applicable law and your location, you may have rights relating to your personal information.

These may include the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion where applicable
• Withdraw consent where processing is based on consent
• Request information about how your data is processed
• Opt out of certain marketing communications
• Raise concerns regarding the handling of your information

Some rights may be subject to legal exceptions or verification requirements.

15. Correction of Personal Information

If your personal information is inaccurate or incomplete, you may contact Mahaveerya Herbals and request a correction.

For active orders, please notify us as soon as possible if your name, phone number, email address, or shipping address is incorrect.

Changes to delivery information may not be possible after an order has been dispatched.

16. Deletion Requests

Where permitted by applicable law, you may request deletion of certain personal information maintained by Mahaveerya Herbals.

We may need to retain certain records even after receiving a deletion request when required for:

• Tax or accounting obligations
• Transaction records
• Fraud prevention
• Legal compliance
• Dispute resolution
• Enforcement of agreements
• Other legitimate requirements permitted by law

17. Children's Privacy

Our online shopping services are not intended for children to independently purchase products or provide personal information without appropriate parental or guardian involvement.

We do not knowingly seek to collect personal information from children in circumstances prohibited by applicable law.

If you believe a child has provided personal information to us improperly, please contact us.

18. Fraud Prevention & Security

We may use order, account, transaction, device, and technical information to identify and prevent:

• Fraudulent transactions
• Unauthorised account access
• Payment abuse
• Suspicious orders
• Website attacks
• Misuse of promotions
• Other illegal or malicious activity

Where appropriate, suspicious transactions may be reviewed, delayed, cancelled, or reported in accordance with applicable requirements.

19. Legal Disclosure

We may disclose information where reasonably necessary to:

• Comply with applicable laws or regulations
• Respond to lawful government or regulatory requests
• Respond to court orders or other valid legal processes
• Protect our legal rights
• Protect customers or other individuals
• Investigate suspected fraud or illegal activity
• Enforce our website policies or terms

20. Business Transfers

If Mahaveerya Herbals undergoes a merger, acquisition, restructuring, sale of assets, or similar business transaction, relevant information may be transferred as part of that transaction, subject to applicable legal requirements.

21. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our website
• Business practices
• Technologies
• Services
• Legal requirements
• Privacy and security practices

When this policy is updated, the revised version will be published on this page with an updated Last Updated date.

We encourage customers to review this page periodically.

22. Contact Us

If you have questions about this Privacy Policy, the way Mahaveerya Herbals handles your personal information, or if you wish to submit a privacy-related request, please contact:

Please provide sufficient information for us to identify and respond to your request.

23. Consent

By using the Mahaveerya Herbals website and voluntarily providing your information, you acknowledge that your information may be collected and processed as described in this Privacy Policy, subject to applicable law.

Where specific consent is legally required for a particular processing activity, we will seek that consent separately where appropriate.