Shipping & Return Policy

Once your order is placed and payment confirmed, our team begins processing it for dispatch.

Orders are generally dispatched within 24–48 business hours, subject to availability, address verification, holidays, and operational factors.

Tracking information may be shared via SMS, email, WhatsApp, or another available method.

Customers are responsible for providing a complete and accurate shipping address.

Please ensure your shipping info includes:

• Full name
• Complete delivery address
• Correct PIN code
• City and state
• Active mobile number
• Landmark or delivery instructions

If an address or PIN code cannot be serviced, we may contact you for an alternative.

Orders are generally delivered within 7–10 business days after dispatch, depending on location and courier serviceability.

Delivery times may vary due to:

• Delivery location
• Public holidays
• Weather conditions
• Courier delays
• Remote-area serviceability
• Operational disruptions
• Events beyond our reasonable control

Applicable shipping charges, if any, are displayed during checkout before you complete your purchase.

Charges may depend on:

• Order value
• Delivery location
• Package weight
• Shipping method
• Promotional offers

Free-shipping promotions are subject to the terms and minimum order value shown on the site at purchase.

If your order contains multiple products, we generally try to ship them together.

However, products may sometimes ship separately due to stock availability, warehouse location, packaging requirements, or logistics.

You may therefore receive more than one package for a single order.

Once shipped, a tracking number or tracking information may be provided.

Tracking updates are controlled partly by the courier and may take time to appear after dispatch.

If tracking doesn't update for an extended period, contact our support team with your order number.

We take appropriate precautions to securely package products before dispatch.

Products are packed to protect against leakage, breakage, contamination, or other transit damage.

Customers should inspect the package and products after delivery.

Delivery may fail when:

• An incorrect or incomplete address is provided
• The recipient is unavailable
• The phone number is incorrect or unreachable
• The customer refuses the shipment
• The courier cannot access the location
• Multiple delivery attempts fail

If returned due to incorrect address, unavailability, or refusal, additional shipping or re-delivery charges may apply.

If you receive a damaged, broken, or leaking product, report it within 48 hours of delivery.

Please provide:

• Order number
• Name of the affected product
• Clear photographs of the product
• Photographs of the outer packaging
• Photos of the shipping label, where possible
• A brief explanation of the issue

After verification, an eligible replacement or refund may be offered.

If you receive a product different from what you ordered, contact our support team within 7 days of delivery.

The product should be:

• Unused
• Unopened, where applicable
• In its original condition
• In its original packaging
• With original seal and labels intact

Once verified, we may arrange an appropriate replacement or refund.

If an item is missing from your order, please report it promptly.

Provide your order number, details of the missing product, and photographs of the package received where requested.

After verifying the packing and shipment information, we may dispatch the missing product or provide another appropriate resolution.

A product may be eligible for return if:

• It was damaged during transit
• A defective product was delivered
• You received the wrong product
• The delivered product is materially different from what was ordered
• Another return reason is accepted under applicable law

Return requests should generally be made within 7 days of delivery.

Due to the nature of Ayurvedic, herbal, health, and personal-use products, returns generally cannot be accepted if:

• The product has been opened or used
• The seal has been broken
• The product has been partially or completely consumed
• The product was damaged after delivery
• Original packaging or labels are missing
• The customer changed their mind
• The customer ordered the wrong product
• Request is outside the applicable return period
• Sold as a clearly identified final-sale or non-returnable item

These restrictions do not limit consumer rights that cannot legally be excluded.

Herbal and Ayurvedic products may affect individuals differently.

A product will generally not qualify for a return or refund solely because the customer did not experience their expected result, provided the correct product was supplied in proper condition and accurately described.

This does not affect claims relating to damaged, defective, incorrectly supplied, or materially misdescribed products.

To request a return, contact Customer Support and provide:

• Your full name
• Order number
• Registered mobile number or email
• Product name
• Reason for return
• Photographs or videos where applicable

Please do not return a product without receiving return instructions or approval from our team.

After an approved returned product reaches us, it may be inspected by our team.

We may verify:

• Product condition
• Original packaging
• Product seal
• Labels
• Quantity
• Batch details
• Reported defect or damage

A refund or replacement is processed only after the return is verified and approved where inspection is required.

If your return is approved for a refund, the eligible amount is generally processed using the original payment method.

The time for the refund to appear depends on your bank, UPI provider, card issuer, payment gateway, or other financial service provider.

Original shipping, COD, handling, or similar charges may be non-refundable except where the return results from an incorrect, damaged, defective, or missing product supplied by us, or where applicable law requires otherwise.

Where applicable, we may provide a replacement if:

• The product arrived damaged
• The product is defective
• The wrong product was delivered
• An item was missing from the shipment

Replacements are subject to product availability. If the same product is unavailable, we may offer another appropriate resolution, including an eligible refund.

If a return is required because we delivered a damaged, defective, or incorrect product, Mahaveerya Herbals may arrange the return or cover reasonable return-shipping costs as communicated during the process.

For other approved returns, return-shipping charges may be the responsibility of the customer.

If you want to cancel an order, please contact us as soon as possible.

Orders can generally be cancelled only before they have been processed or dispatched.

Once shipped, cancellation may not be possible. Any subsequent return will be handled according to this policy.

If your prepaid order has not arrived within the expected delivery period, contact our support team with your order number.

We may coordinate with the courier partner to investigate the shipment.

If officially confirmed as lost in transit or undeliverable due to an issue attributable to our fulfilment or shipping process, an eligible replacement or refund may be provided.

For questions about shipping, delivery, tracking, damaged products, returns, replacements, or refunds, please contact:

Please provide your order number whenever you contact us so our team can locate your order and assist you efficiently.

Mahaveerya Herbals may update this Shipping & Return Policy periodically to reflect changes to our shipping partners, business practices, services, or applicable requirements.

The latest version will be published on this page with an updated revision date.