Refund, Return &
Cancellation Policy

1. Return & Refund Policy

We will consider a return, replacement, or refund request if:

• You receive a damaged or defective product.
• You receive a product different from what you ordered.
• An item is missing from your order.
• The product received is significantly different from the product ordered.
• Your prepaid order is confirmed as lost in transit or not delivered.

To be eligible, the issue should be reported to Mahaveerya Herbals within 7 days of delivery, unless a shorter reporting period is stated for transit damage.

2. Damaged Products

If your order arrives damaged, broken, leaking, or with damaged packaging, please contact us as soon as possible. For products damaged during delivery, we recommend reporting the issue within 48 hours of receiving the order.

Please provide:

• Your order number
• Name and contact details
• Photographs of the damaged product
• Photographs of the outer and inner packaging
• A brief description of the issue

We may request additional photographs, videos, or other information to verify the claim. After verification, we may offer an eligible replacement, exchange, or refund.

3. Wrong Product Received

If you receive a product different from the product mentioned in your confirmed order, please contact our customer support team within 7 days of delivery.

The product should remain:

• Unused
• Unopened, where applicable
• In its original condition
• In its original packaging
• With labels, seals, accessories, and other items supplied with it intact

After verification, we will provide instructions for replacement or return.

4. Missing Items

If one or more products are missing from your package, contact us promptly with your order number and details of the missing item. We will verify the order and shipment records. If the claim is approved, the missing item may be shipped separately or an appropriate refund may be processed.

5. Products Not Eligible for Return or Refund

For health, hygiene, safety, and quality-control reasons, we generally cannot accept returns in cases where:

• The product has been opened or used.
• The original seal has been broken.
• The product has been consumed partially or completely.
• The product has been altered or damaged after delivery.
• The original packaging, labels, or accessories are missing.
• The customer changes their mind after receiving the correct product.
• The product was purchased by mistake.
• The customer does not like the taste, smell, texture, colour, or other subjective characteristics of a product that otherwise matches its description.
• The return request is submitted after the applicable return period.
• The product was purchased under a clearly stated non-returnable or final-sale promotion.
• The product has been stored or handled contrary to the storage instructions provided with it.

This does not affect any rights that cannot legally be excluded under applicable consumer law.

6. Effectiveness and Individual Results

Herbal, Ayurvedic, wellness, and nutritional products may produce different experiences or results for different individuals. A return or refund will generally not be approved solely because a customer did not experience their expected result, provided the correct product was supplied in proper condition and was accurately described.

Nothing in this section limits rights relating to defective, damaged, misdescribed, or otherwise non-conforming products under applicable law.

7. How to Request a Return or Refund

To submit a request, contact Mahaveerya Herbals Customer Support and provide:

• Your order number
• Your full name
• Registered phone number or email address
• Name of the product
• Reason for requesting a return/refund
• Clear photographs or videos, where applicable

Please do not send a product back before receiving return instructions from our customer support team.

8. Return Inspection

Once an approved returned product is received, our team may inspect it to verify its condition and the reason for return. We may check:

• Product condition
• Original packaging
• Seal and labels
• Batch/product details
• Damage or defect reported by the customer
• Quantity returned

We will inform you whether your refund, replacement, or exchange request has been approved after verification.

9. Refund Processing

If your refund is approved, it will normally be processed through the original payment method used for the purchase. The time required for the amount to appear in your account may vary depending on your bank, card issuer, UPI provider, payment gateway, or other payment service provider.

Shipping, handling, COD, or other service charges may be non-refundable unless the refund is due to an incorrect, damaged, defective, or missing product supplied by us, or applicable law requires otherwise.

10. Cash on Delivery (COD) Refunds

For eligible Cash on Delivery orders, we may request your bank account or other supported payment details to process the refund. Customers must ensure that the information provided for a refund is complete and accurate.

11. Exchange & Replacement

Eligible products may be replaced if:

• The product was damaged during delivery.
• The product is defective.
• The wrong product was supplied.
• An item was missing from the order.

Replacement is subject to product availability. If the same product is unavailable, we may offer an alternative resolution, such as an eligible refund.

12. Return Shipping

If a return is required because Mahaveerya Herbals supplied an incorrect, damaged, or defective product, return-shipping arrangements or reasonable return-shipping costs may be handled by us as communicated during the approval process.

For any other approved return, applicable return-shipping costs may be borne by the customer. Customers should not return products without prior approval and return instructions.

13. Order Cancellation

If you wish to cancel an order, contact us as soon as possible after placing it. An order may be cancelled if it has not yet been processed, packed, or shipped.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, any return or refund will be handled according to this policy and applicable law.

14. Cancellation by Mahaveerya Herbals

Mahaveerya Herbals may cancel an order in situations including:

• Product unavailability
• Incorrect pricing or product information
• Payment verification issues
• Suspected fraudulent transactions
• Incorrect or incomplete shipping information
• Operational or delivery limitations
• Other security, compliance, or legal reasons

If we cancel a prepaid order before fulfilment, the eligible amount paid for the cancelled order will be refunded.

15. Refused or Undeliverable Orders

If an order cannot be delivered because of an incorrect/incomplete address, repeated unsuccessful delivery attempts, customer refusal, or inability to contact the recipient, the shipment may be returned to us.

Any refund for such an order may be processed after deducting applicable shipping, COD, return-to-origin, or other logistics charges where legally permissible.

16. Refund for Undelivered Orders

If a prepaid order is confirmed as lost in transit or cannot be delivered due to an issue attributable to the courier or our fulfilment process, please contact customer support. After verification with the delivery partner, we may arrange a replacement or process an eligible refund.

17. Fraudulent or Abusive Claims

Mahaveerya Herbals reserves the right, subject to applicable law, to investigate and reject claims involving suspected:

• Fraud
• False damage claims
• Manipulated photographs or evidence
• Repeated or excessive return requests
• Misuse of the return/refund process

Additional verification may be requested before processing such claims.

18. Contact Us

For questions regarding a return, replacement, refund, or cancellation, please contact:

Mahaveerya Herbals
Website: mahaveeryaherbals.com
Email: [Insert official email address]
Phone / WhatsApp: [Insert official contact number]

Please keep your order number ready when contacting customer support so that we can assist you efficiently.

19. Policy Updates

Mahaveerya Herbals may revise this Refund, Return & Cancellation Policy periodically to reflect changes in our services, operational practices, or applicable requirements. Any updated policy will be published on this page along with the revised Last Updated date.